cancel
Showing results for 
Search instead for 
Did you mean: 
drifter
Contributor
788 Views
Message 1 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

I appear to have the same problem with my HH5 suddenly and without warning for the past few evenings showing flashing lights before settling down to the usual steady blue.

 

Tried a reset this morning and as I was waiting the flashing green to change to blue for at least ten minutes, I contacted support in Dehli. Waited at least a further 15 mins but when I got through, they were very pleasant and willing to help with line tests etc.

 

They reckon the hub is at fauklt and they were just about to send me a replacement and then all of a sudden thet found out my contract had expired. Two choices, one I renew it and second, I purchase the replacement, forty something pounds plus shipping. Told them I dont want a contract with them, 'happy' for thirty five years with BT, ie a loyal customer, and the 'deal' I am on is just right for me, free anytime landline calls one of them.

 

I told call centre that I was unhappy with being coerced into a contract that only suits BT and they put me through to the cancellation team in Newcastle. Same story, no contracat no HomeHub and if I wanted to purchase one they quoted a price that was more then the one Dehli quoted.

 

BT, you frustrate me so I will get a friend who knows about these things to read the posts here in the forum and try and fix for me.

14 REPLIES 14
Distinguished Sage
Distinguished Sage
783 Views
Message 2 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

once you fixed term contract expires then the hub is yours and if then develops a fault it is up to you to fix it or replace it.  when you renew your contract BT will replace it for free during the term of your contract

 

if you have not renewed your contract then you are now on standard terms as any discount will have ceased and probably paying more than necessary for you package.  however that does give you the ability to move ISP at 30 days or less notice.

 

have you tried a factory reset of your hub by using the rescessed button on back and holding until lights flash?

 

can you post stats from your hub by going to hub manager then troubleshooting and post the stats



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
MaximusPrime
Aspiring Expert
764 Views
Message 3 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

@drifter,

 

I bought myself a new non bt router recently & my internet speed & reliability have both went up

0 Ratings
Reply
drifter
Contributor
744 Views
Message 4 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

I'll try going to hub manager and getting those stats and post them. In the meantime the hub is up and running and I will have to wait until this evening to see if it reboots itself. In fact thinking about that, have I read these posts correctly and it is the latest update to HH5 that caused this problem/
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
739 Views
Message 5 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

my HH5a has been updated and it is not causing any reset problems



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
drifter
Contributor
737 Views
Message 6 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

I am in hub manager and back to 21:59 last evening when it off at 22:00. That's the easy part so how to I share this information securely with you please?
0 Ratings
Reply
Distinguished Sage
733 Views
Message 7 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

just post it on the forum there is no personal details there
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
730 Views
Message 8 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

once in hub manager then go to troubleshooting then helpdesk and post the stats



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
drifter
Contributor
718 Views
Message 9 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update




Time and date

Message

08:30:24, 04 Apr. ( 34.720000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

08:30:05, 04 Apr. ( 15.350000) System start

07:34:28, 04 Apr. ( 33.110000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

07:34:09, 04 Apr. ( 14.100000) System start

21:57:34, 03 Apr. ( 32.930000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

21:57:16, 03 Apr. ( 14.580000) System start

21:57:16, 03 Apr. ( 14.580000) Boot reason: watchdog reset

21:55:28, 02 Apr. ( 32.910000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

21:55:10, 02 Apr. ( 14.710000) System start

21:55:10, 02 Apr. ( 14.700000) Boot reason: watchdog reset

21:53:13, 01 Apr. ( 35.980000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

21:52:54, 01 Apr. ( 16.540000) System start

21:52:54, 01 Apr. ( 16.540000) Boot reason: watchdog reset

21:49:18, 02 Feb. ( 41.660000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

21:48:58, 02 Feb. ( 21.780000) System start

20:51:44, 26 Nov. ( 35.720000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

20:51:26, 26 Nov. ( 18.000000) System start

19:47:56, 26 Nov. ( 32.850000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

19:47:37, 26 Nov. ( 14.060000) System start Button press

14:46:28, 21 Nov. ( 35.000000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

14:46:09, 21 Nov. ( 16.280000) System start Button press

15:50:03, 08 Nov. ( 36.480000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

15:49:45, 08 Nov. ( 18.290000) System start

07:05:48, 20 Oct. ( 38.220000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

07:05:28, 20 Oct. ( 18.440000) System start

07:05:28, 20 Oct. ( 18.440000) Boot reason: watchdog reset

19:05:15, 20 Sep. ( 36.430000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

19:04:56, 20 Sep. ( 17.620000) System start

08:07:43, 04 Sep. ( 36.450000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

08:07:24, 04 Sep. ( 17.430000) System start

13:56:19, 26 Aug. ( 36.710000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

13:56:00, 26 Aug. ( 18.020000) System start

00:17:44, 07 Aug. ( 34.590000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

00:17:24, 07 Aug. ( 15.020000) System start TR069

21:24:46, 28 Jul. ( 41.730000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

21:24:26, 28 Jul. ( 21.880000) System start Button press

21:20:17, 09 Jul. ( 34.460000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

21:19:59, 09 Jul. ( 16.090000) System start from GUI

15:25:39, 09 Jul. ( 37.500000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

15:25:20, 09 Jul. ( 18.720000) System start from GUI

00:11:15, 02 Jul. ( 35.750000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

00:10:58, 02 Jul. ( 19.330000) System start TR069

13:12:29, 25 Jun. ( 35.860000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

13:12:13, 25 Jun. ( 20.040000) System start

19:15:00, 21 Jun. ( 44.910000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

19:14:43, 21 Jun. ( 28.390000) System start

04:15:39, 21 Apr. ( 37.360000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

04:15:20, 21 Apr. ( 18.000000) System start

12:26:58, 30 Mar. ( 37.390000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

12:26:38, 30 Mar. ( 17.780000) System start

21:26:37, 13 Mar. ( 37.190000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

21:26:17, 13 Mar. ( 17.500000) System start

03:18:22, 16 Feb. ( 36.660000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

03:18:03, 16 Feb. ( 17.790000) System start

03:11:47, 13 Feb. ( 35.430000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

03:11:27, 13 Feb. ( 15.870000) System start

02:43:36, 30 Jan. ( 35.220000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

02:43:17, 30 Jan. ( 15.860000) System start

02:15:08, 16 Jan. ( 65.260000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)

02:14:49, 16 Jan. ( 45.840000) System start TR069

17:14:24, 02 Jan. ( 15.800000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

16:46:37, 19 Dec. ( 15.790000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

16:02:42, 05 Dec. ( 15.810000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

15:36:37, 21 Nov. ( 15.800000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

16:56:17, 18 Nov. ( 15.810000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

22:11:18, 03 Nov. ( 15.750000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

22:54:52, 20 Oct. ( 15.730000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

17:48:35, 16 Oct. ( 15.670000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

22:05:54, 06 Oct. ( 15.630000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

20:02:06, 04 Oct. ( 15.640000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

13:22:30, 04 Oct. ( 16.580000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

18:56:21, 15 Sep. ( 15.660000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

18:17:08, 07 Sep. ( 15.620000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

23:13:22, 02 Sep. ( 15.590000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

22:57:10, 19 Aug. ( 15.600000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

14:10:46, 11 Aug. ( 15.580000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

13:54:29, 28 Jul. ( 15.600000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

15:11:24, 21 Jul. ( 16.680000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

18:40:46, 13 Jul. ( 15.610000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

06:36:10, 10 Jul. ( 15.660000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

06:19:38, 26 Jun. ( 15.560000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

06:03:27, 12 Jun. ( 15.550000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

05:47:02, 29 May. ( 15.480000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

05:30:48, 15 May. ( 15.430000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

05:14:27, 01 May. ( 15.440000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

04:58:02, 17 Apr. ( 15.360000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

01:57:03, 17 Apr. ( 15.350000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

00:45:28, 17 Apr. ( 15.330000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

00:42:16, 03 Apr. ( 15.890000) Booting firmware 4.7.5.1.83.8.173.1.6 (Type A)

11:50:08, 01 Apr. ( 12.950000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)

11:19:45, 01 Apr. ( 11.880000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)

00:00:12, 01 Jan. ( 11.780000) Booting firmware 4.7.5.1.83.8.173.1.4 (Type A)






BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 05/08/15
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
710 Views
Message 10 of 15

Re: BT Home Hub 5 (Type A) Disconnections / Rebooting since the last update

can you post the router stats from troubleshooting then helpdesk please



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply