I have terrible line speeds throughout the day (5-15Mbps) and after midnight, the very second after midnight, it gets back to 50Mbps.
The only valid explanation is throttling, unless the whole block turns off their BT Hubs exactly at midnight.
BT support is been completely useless, running their useless diagnostics every time I call them and doing nothing to actually fix the issue.
I've moved your post to your own thread. If you are seeing a slow down during the day, it would likely be caused by congestion at your exchange. In order to try and help trace the slow down, please can you run the BT Speed test using the link http://www.speedtest.btwholesale.com/
You'll need to run that test using a wired connection. Once the first test completes, please run the "Further Diagnostics" and post back the results.
What exchange are you connected to and I'll check for any known issues?
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@PaddyB, to be frank I think that instead of looking for excuses you and your colleagues should work to fix the issue. There is not real world congestion scenario in which congestion drops instantly and broadband speed jumps from 5-10Mbps to 51Mbps in one second, unless people are willingly saturating the network with automated scripts. Further the broadband remains at the same reduced speed for hours (eg 5Mbps for 3 hours, or 10Mbps for 2hours), which (again!) is not compatible with any real world congestion scenario, as I would expect this speed to vary between and within tests.
I’d be willing to upgrade to Infinity2 if you could guarantee it is not throttled as Infinity1 clearly is.
If you don't want this resolved then don't do anything. If you do want it resolved than run the speed test and the following Further Diagnostics.
The mods are not here to look for or offer excuses and have an excellent reputation for solving problems, the next step is clearly up to you.
this is a community forum where customers try and help customers with their problems and the ONLY BT employees on the forum are the forum mods. the mods have offered to hellp you but requested you to post information first.. if you want their help to solve your problem then post the info they will take personal responsibility until fixed
up to you if you want help or not