cancel
Showing results for 
Search instead for 
Did you mean: 
Linelevel001x
Beginner
2,466 Views
Message 1 of 6

Re: BT Infinity 2 installed but slow speeds

Go to solution

Capture 01.JPGThis was our Infinity 2 speed in 2012 on 16/4

Slowly they dropped to sub infinity 1 speeds over time.

 

An Engineer came out in the last 3 months and got our infinity 2 speeds back up to 58/14 which was well worth it.

He found some blue crimps had become loose on the route to the cabinet making some a higher resistance than they could be

crimps.jpg

These are They.

 

In the last 24 Hours our line has been dropping with only one PC that is hard wired - but randonly, to sub 10Mb down speeds with upload looking reasonable and actually higher than our download speed at times.

Capture 01.JPG

Does this look like a line fault to anyone? All server tests are UK. Turned firewall off JUST to be double sure for a while.

We checked our local area for faults and there are no listings.

I have provisionally booked an engineer visit for the 29th September,but if this is at network level this may be a wasted call out.

Capture 7 day picture results.JPG

 

I forgot to add 7 Day results as monitored in this graph testing the London Sever only On testmy.net - so here it is.

Apologies about not having a clue where and how to post on here.

0 Ratings
Reply
5 REPLIES 5
Distinguished Sage
Distinguished Sage
2,432 Views
Message 2 of 6

Re: BT Infinity 2 installed but slow speeds

Go to solution

can you post some stats from your router

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Linelevel001x
Beginner
2,369 Views
Message 3 of 6

Re: BT Infinity 2 installed but slow speeds

Go to solution

Stability looks to be returning 23/9/15 without an Engineer visiting, so will likely cancel the appointment - this was possibly worked on being solved after reporting the issue to 150, which is impressive.

 

Capture line stability to 230915.JPG

 

 

0 Ratings
Reply
Linelevel001x
Beginner
2,341 Views
Message 4 of 6

Re: BT Infinity 2 installed but slow speeds

Go to solution

Apologies for not noticing this question.

 

These are our current stats: 

 

Capture LINE STATS FROM ROUTER EDITED.jpg

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
2,337 Views
Message 5 of 6

Re: BT Infinity 2 installed but slow speeds

Go to solution

As you said already your connection now looks ok with connection speed almost the same as attainable 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
Highlighted
Linelevel001x
Beginner
2,335 Views
Message 6 of 6

Re: BT Infinity 2 installed but slow speeds

Go to solution

Yes, a happy outcome, many thanks!

0 Ratings
Reply