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buzzhouse
Newbie
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Message 1 of 2

Re: BT Infinity 2 installed but slow speeds

hi Should have 76mb bt infinty 2 but only gettting the following

 

Download 44.72

Upload 13.84

Ping 24.75

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1 REPLY 1
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: BT Infinity 2 installed but slow speeds

What was your guaranteed minimum speed that BT quoted when you signed up for Infinity 2.

 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

 

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

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