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Paddykittle
Newbie
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Message 1 of 2

Re: BT Infinity Super Slow Upload Speed - Customer Service Line no help

I have the same issue. Download ok. Upload connects at 800k and only really get 200. Unusable. And bt are just telling me they have no sla on upload. New router. New filters etc. Been like this for weeks. How to get them to sort it. Don't appear to have exchange issue in any list!
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1 REPLY 1
Distinguished Sage
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Message 2 of 2

Re: BT Infinity Super Slow Upload Speed - Customer Service Line no help

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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