I moved your post to start your own thread as other was 4yrs old
if you have hh5 can you go to troubleshooting then helpdesk and post 1-12
enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
run btspeedtester and when first test completes then run diagnostic test and post results
are you connected to test socket with filter or do you have SSFP?
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
Exchange SOUTH is served by Cabinet 5
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|FTTC Range A (Clean)||80||76.9||20||20||--||Available|
|FTTC Range B (Impacted)||80||61.9||20||12.2||--||Available|
|WBC ADSL 2+||Up to 17||--||10 to 19.5||Available|
|WBC ADSL 2+ Annex M||Up to 17||Up to 1.5||10 to 19.5||Available|
|ADSL Max||Up to 7.5||--||6.5 to 8||Available|
|WBC Fixed Rate||2||--||--||Available|
Looks like current connection speed is at the top end of the dslchecker estimate
I believe the connection socket is a standard one, it has one port which there is a filter in and the broadband and telephone lines go into the filter.
It's been over the last few weeks that I've noticed that the broadband actually disconnects and the BT Hub flashes orange, then reconnects 4/5 mins later.
I've tried ringing but only get to the indian call centre who are of no help at all, I have to repeat myself 3/4 times, they don't listen anyway and stick to a script which doesn't actually help the situation.
Is your socket like this.
If so can you use a new filter and connect to the test socket and see if that helps your connection
which hub are you using?