cancel
Showing results for 
Search instead for 
Did you mean: 
Barney14
Newbie
230 Views
Message 1 of 6

Re: BT SuperFast Fibre Plus speed issues

Similar experience with Superfast Fibre Plus.  Was getting download speed in mid 50’s. Moved 20 houses down the road with all BT services but download done to 30mb. Over 2hrs on phone, largely waiting, for BT only to be told “sorry that’s what it is and nothing we can do”. When I asked why I’m still paying for SF Plus but only getting half speed and it’s advertised at 67mb...yes you can guess ...”sorry etc etc”. Suspect Interleaving Depth of 2075 is main cause but falls on deaf ears.

Interestingly discovered small print says you automatically renew contract for 12 months when you move. So BT gets you locked into a sub standard service when you are least likely to notice.

Anyone have suggestions short of OFCOM.  Grateful for any sanity help.

0 Ratings
Reply
5 REPLIES 5
Barney14
Newbie
228 Views
Message 2 of 6

Re: BT SuperFast Fibre Plus speed issues

By the way ...sorry BT been customer for 40 yrs but really upset with this situation. B
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
214 Views
Message 3 of 6

Re: BT SuperFast Fibre Plus speed issues

I moved your posts so you can get replies yo your problem which may not be same as the thread you posted on

can you enter your phone number and post results delete number but leave exchange and cab. 

http://www.dslchecker.bt.com/

Post hub stats. If hh6 then advanced settings then technical log information 

check for line noise. Dial 17070 option 2 should be silent and best with corded phone 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Sage
Sage
213 Views
Message 4 of 6

Re: BT SuperFast Fibre Plus speed issues

The further from the cabinet the slower your speed. That's physics.

However to make sure there's nothing wrong with your line could you do the following and post back the resuts.

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log/information.

HH5 Troubleshooting/helpdesk.

Enter your number HERE and post the result.

Do a quiet line test, best with corded phone. 17070 option 2. The line should be silent between announcements.

0 Ratings
Reply
Barney14
Newbie
151 Views
Message 5 of 6

Re: BT SuperFast Fibre Plus speed issues

Did the quiet line test and no noise.

DSL/Router check showed :

Max Rate 52.6mb vs Data Rate of only 35.6mb

Interleaving depth of 2075 which guessing may be part of problem as am told is very high.

You've guessed I'm a tech dunce!  However this morning very helpful guy at BT ran some checks and said the line in is not as fast as they would expect so engineer Monday. Hope springs eternal.

Thanks to all for suggestions. B

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
139 Views
Message 6 of 6

Re: BT SuperFast Fibre Plus speed issues

the dslchecker data and hub stats would be helpful especially if you may need mod assistance  you may be lucky and engineer does turn up on monday and fix it



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply