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Newbie
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Message 1 of 4

Re: BT infinity below minimum guaranteed - what next

I think you will find that BT do indead have a minimum garanteed speed, and I also got it confirmed in an email. I was getting much more than the minimum garanteed speed but now I am having problems with it and it's now below it. I just had an engineer out to fix it, but they didn't and said the speed I'm getting is fast enough and and they also said that I should not have given a minimum speed garanteed by anyone.

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Distinguished Sage
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Message 2 of 4

Re: BT infinity below minimum guaranteed - what next

The thread is almost 2 years old.

If the speed can't be provided, you'll be let out of the contract.
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Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: BT infinity below minimum guaranteed - what next

@vaping

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


Which BT Home hub do you have?

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Moderator
Moderator
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Message 4 of 4

Re: BT infinity below minimum guaranteed - what next

Hi @vaping and welcome.

 

I'm sure we'll be able to help you with this. Please post the details as requested by @Keith_Beddoe. If you can include some speed test results, wired connection only, it will help point us in the right direction.

 

Cheers

 

David

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