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barneyhairball
Aspiring Contributor
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Message 1 of 3

Re: BT smart hub and infinity

I'm lost. I set up new smart hub today. Do I need to plug it into the open reach socket on the wall or can I plug it into any phone socket? Open reach socket is in a cupboard and therefore very slow. Please help.
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smf22
Recognised Expert
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Message 2 of 3

Re: BT smart hub and infinity

@barneyhairball

 

This thread is discussing an Openreach modem (shown below) which is completely different to the Openreach socket.

 

1414__300x300_openreach_bt_fttc_broadband_modem.jpg

 

The Smart Hub uses the grey "Broadband" connector on the rear of the unit to connect directly to a telephone socket in your house. You'll very likely get a better connection if you can connect directly to the master socket.

 

The type of socket you have can be found on the page What type of master socket have I got?

 

Regards

Highlighted
Distinguished Guru
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Message 3 of 3

Re: BT smart hub and infinity

If the Openreach socket is a filtered one - in other words if it has two sockets on the front, one for phone and one for broadband - then you need to use that socket.

 

If the master socket is just a standard single phone socket, then you can use a microfilter in any phone socket, and use that.  But you might get a slower connection if you don't use the master.