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Wolfeyes
Beginner
546 Views
Message 1 of 7

Re: Broadband/Hub Connection Drops Out

I’m getting the exact same thing. I’m on halo 1 and it’s been dropping out with the flashing orange lights every day for the last 2 weeks. Sometimes for a few minutes sometimes for an hour
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6 REPLIES 6
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Broadband/Hub Connection Drops Out

check line for noise  dial 17070 option 2 should be silent and best with corded phone

post hub stats  if hh6 then advanced settings then technical log information



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Wolfeyes
Beginner
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Message 3 of 7

Re: Broadband/Hub Connection Drops Out

Just done the line test it was silent.My broadband has dropped out 3 times today.

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Wolfeyes
Beginner
481 Views
Message 4 of 7

Re: Broadband/Hub Connection Drops Out

16:16:01, 03 Apr.
DSL Link Up: Down Rate=101669kbps, Up Rate=6940kbps; SNR Margin Down=3.4dB, Up=3.1dB

16:15:59, 03 Apr.
PPP: Sending PADI

16:15:58, 03 Apr.
admin timeout from 192.168.1.210

16:15:54, 03 Apr.
PPP: Starting PPP daemon

16:15:53, 03 Apr.
WAN Auto-sensing detected port DSL WAN

16:14:18, 03 Apr.
SIP WAN DOWN

16:14:15, 03 Apr.
SIP WAN DOWN

16:14:15, 03 Apr.
WAN Sensing Auto sensing Complete, interface selected

16:14:15, 03 Apr.
WAN Sensing Auto sensing Running

16:14:13, 03 Apr.
WAN Sensing Auto sensing Complete, interface selected

16:14:13, 03 Apr.
WAN Sensing Auto sensing Running

16:14:13, 03 Apr.
WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

16:14:12, 03 Apr.
PPP: Stopped PPP daemon(0,1,5)

16:14:12, 03 Apr.
PPP LCP Send Termination Request (User request)

16:14:11, 03 Apr.
PPP: IPCP down

16:14:11, 03 Apr.
PPP: LCP down

16:14:11, 03 Apr.
DSL Link Down: duration was 4134 seconds
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Ascotman
Beginner
472 Views
Message 5 of 7

Re: Broadband/Hub Connection Drops Out

Same here, it's been dropping out for over a week. I can't raise a fault on the BT web, it't go's throught the diagnosis but doesn't give results or take me to the next stage to file a fault
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imjolly
Distinguished Sage
Distinguished Sage
462 Views
Message 6 of 7

Re: Broadband/Hub Connection Drops Out

@Wolfeyes 

can you post hub stats please

are you using or have you tried using test socket to see if that stabilises your connection by eliminating your master faceplate and internal wiring



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Wolfeyes
Beginner
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Message 7 of 7

Re: Broadband/Hub Connection Drops Out

how do I post the hub stats?

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