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Keith_Beddoe
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Message 21 of 53

Re: Broadband connection keeps dropping!

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Please update this thread with the outcome. Thanks.

 

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dougcoull
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Message 22 of 53

Re: Broadband connection keeps dropping!

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Will do - good when we can help each other out.

Heading in to town now to pick up from Argos.

Good tip on matching the old settings to save time on my existing devices.
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dougcoull
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Message 23 of 53

Re: Broadband connection keeps dropping!

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The BT Hub seems to have stabilised after the factory reset - even though the hub didn't seem to actually fulfil the reset.

I purchased the TP and connected it up.

Works fine connecting to the internet but when I renamed the SSID and copied the BT Hub password that didn't go smoothly.

TP hub accepted the settings but devices don't connect to the internet.

Too late tonight and busy tomorrow so I'll revert to the BT Hub till I figure out where I'm going wrong with the TP.

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Keith_Beddoe
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Message 24 of 53

Re: Broadband connection keeps dropping!

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Renaming may not work without forgetting the settings on the devices and then entering them again,as the BSSID would be different and would be seen as a new connection, so it may be best to just use a different SSID.

I assume you did turn off the home hub when you tried the TP Link, so it did not interfere with the wireless?

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dougcoull
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Message 25 of 53

Re: Broadband connection keeps dropping!

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As expected Keith - it was down to me 🙂

No sooner in bed last night when it dawned on me I'd left the BT hub switched on so that of course was the problem.

Plugged the TP hub this morning and switched off the BT hub and bingo - we're working on the wi-fi.

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Keith_Beddoe
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Message 26 of 53

Re: Broadband connection keeps dropping!

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@dougcoull wrote:

As expected Keith - it was down to me 🙂

No sooner in bed last night when it dawned on me I'd left the BT hub switched on so that of course was the problem.

Plugged the TP hub this morning and switched off the BT hub and bingo - we're working on the wi-fi.


I did wonder, that seems so obvious, that I was afraid to ask, so as not to appear patronising Smiley Wink

 

Please update this thread with any observations, and difficulty with devices etc, as it will help others who may be having issues with home hubs.

 

If you have to do any port forwarding, see my website. I do have more specific help with that, as I have a working example that I have produced for another forum member who I am waiting to hear back from.

 

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dougcoull
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Message 27 of 53

Re: Broadband connection keeps dropping!

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Never patronising Keith - all help is appreciated.

Just glad to have a stable BB connection again and disappointed TBH that none of the BT advisors suggested the factory reset to my BT hub. A week of grief could have been prevented.

As a BT retiree it's all the more disappointing 😞

Heading out today so pick up on the finer things with the TP hub later.
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Keith_Beddoe
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Message 28 of 53

Re: Broadband connection keeps dropping!

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@dougcoull wrote:

As a BT retiree it's all the more disappointing 😞



Same as me  1968-2009, a long time that was Smiley Wink

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Keith_Beddoe
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Message 29 of 53

Re: Broadband connection keeps dropping!

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@dougcoull wrote:


Heading out today so pick up on the finer things with the TP hub later.

There a a couple of things that are not so obvious, like the user configurable firewall, which is very useful, and so are the bandwidth and priority features, which also work very well.

 

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dougcoull
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Message 30 of 53

Re: Broadband connection keeps dropping!

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Not relevant to the original issue but an update for anyone that's interested.

BT are really frustrating I'm sorry to say.

My BB speed is now around 8/9 Mb unlike the guaranteed speed I can expect from my BT Infinity of 15Mb.

BT site doesn't allow a speed test with the TP Hub I gather.

Plugged the BT Hub back up and using a laptop I tried the speed test direct at the NTP. Test failed on BT website so another marathon 'chat' online.

Now bearing in mind this BB has been problematic for over 10 days they offer me an appointment next week 😡

Now got that reolved and engineer will be here on Friday.

I've been let down by advisors who failed to keep their promise to stick with the problem until fully resloved.

No one at BT seems to actually take nay ownership or consideration of their customer's ongoing problem.

Seriously need to consider my options for all my services when the contarct expires.

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