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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 31 of 53

Re: Broadband connection keeps dropping!

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@dougcoull wrote:

Not relevant to the original issue but an update for anyone that's interested.


BT site doesn't allow a speed test with the TP Hub I gather.



Not true, you simply use the direct link to http://www.speedtest.btwholesale.com/

 

What connection speed are you seeing.

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dougcoull
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Message 32 of 53

Re: Broadband connection keeps dropping!

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OK - I didn't see a link for that - me bad.

The advisor did suggest it though with the online chat.

Safari doesn't use 'flash' as default though.

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DavidM
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Message 33 of 53

Re: Broadband connection keeps dropping!

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Hi @dougcoull and thanks for posting.

 

I'm sorry you feel this isn't being handled as well and should be expected. I'll be happy to step in and case manage this until resolution. If that suits please drop me over an email with your details and we'll take it from there. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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dougcoull
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Message 34 of 53

Re: Broadband connection keeps dropping!

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Done that now David and very many thanks for your offer of assistance.

Genuinely appreciated.
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dougcoull
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Message 35 of 53

Re: Broadband connection keeps dropping!

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Just for info Keith -

8.84 download
0.71 Upload
38.75 Ping
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DavidM
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Message 36 of 53

Re: Broadband connection keeps dropping!

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No problem @dougcoull. I'm sure we'll be able to get this sorted for you.

 

Cheers

 

David

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dougcoull
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Message 37 of 53

Re: Broadband connection keeps dropping!

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Very pleased to say that my problems have been resolved.

Download: 17.03
Upload: 1.2
Ping: 33.13

The BT engineer - Chris - couldn't have been better and has restored much of my faith in BT I'm pleased to say.

He carried out numerous tasks and was helpful and pleasant throughout.

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Keith_Beddoe
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Message 38 of 53

Re: Broadband connection keeps dropping!

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@dougcoull

Would you like to provide feedback, it is always appreciated?

 

See Thank an Openreach engineer - they do the repairs

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dougcoull
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Message 39 of 53

Re: Broadband connection keeps dropping!

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That's been done and thanks for the link.

I offered to provide feedback to Chris but this is a much better way to do that.
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Keith_Beddoe
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Message 40 of 53

Re: Broadband connection keeps dropping!

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@dougcoull wrote:
That's been done and thanks for the link.

I offered to provide feedback to Chris but this is a much better way to do that.

That does get fed back to Chris. via his line manager, and goes on his appraisal..

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