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NBW877
Beginner
2,549 Views
Message 51 of 53

Re: Broadband connection keeps dropping!

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Sure, but I assume the OP still receives notifications of replies and if they were kind enough to share the outcome we may find it is something that could point others experiencing similar issues in the right direction. It may not have been SP related but rather local interference so could prove useful.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 52 of 53

Re: Broadband connection keeps dropping!

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The issue was dealt with by Openreach, with the assistance of one of the BT Retail Forum Moderators. How that was actually done, would not have been passed to BT Retail, any more than it would be passed to any other ISP.

You need to get Sky to contact Openreach, to get your problem sorted.

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dougcoull
Contributor
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Message 53 of 53

Re: Broadband connection keeps dropping!

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So long ago I've lost track now TBH.

Engineer came out - he was excellent - and made some changes to the internal wiring.

I still get the occasional drop.

An advisor at BT did mention to me that HUB 6 was prone to drops if copper connected - which think is most of us. No evidence to substantiate this though.

Again I have no concrete evidence but after I installed BT Wholehome the drops reduced. Hub less tasks as wi-fi disbled? Who knows.

Sorry I can't help more.
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