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Gillie1000
Newbie
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Message 1 of 4

Re: Broadband drops out when making or receiving phone calls.

New to bt broadband hub 5. Placed the broadband hub in exactly the same place as the sky broadband never any problems but when we swapped yo by problems started. Now every time the phone rings the broadband drops off for approx 2 minutes.  But but state the fault is on the outside line if it's not  they will charge us £120.00 to fix the fault in side. Engineer came today plugged his gadget into main but in socket , he stated it did not read anything and had to look at the connection outside?? Bearing in mind no problems ever previously.   He checked it and said we had 72 whatever they are coming into the house. Plugged the bt box into main socket which the engineer stated would work but it still drops? 

Can anyone please help??? 

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Broadband drops out when making or receiving phone calls.

are you in infinity?



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Gillie1000
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Message 3 of 4

Re: Broadband drops out when making or receiving phone calls.

Hi yes, bt hub 5 infinity
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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Broadband drops out when making or receiving phone calls.

Did engineer fit a SSFP fibre SSFP.jpg

 

can an you try test socket with a filter   It is behind detachable bottom half



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