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sirxnad
Beginner
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Message 1 of 2

Re: Broadband keeps dropping

experiencing same issue since I changed the wifi password.

all devices disconnect and only reconnect after I reset the smarthub.

rang BT support, waited for 45 min. finally got someone on the line and she hung up!

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Broadband keeps dropping

I move your post so you will get replies to your problem and not get confused with previous original poster

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Did you turn off smart setup ?

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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