Can I contact Openreach directly

[Gasman2020]

It really is unacceptable that the end user cannot contact a monopoly installer directly. I have been waiting  over 75 days since my agreed connection date. There is a penalty fine for the first 60 days but now there is absolutely no incentive for Openreach to pull their finger out and remove a bit of ivy from a pole which is apparently stopping them connect me up. There is a fibre service to the pole so it is not an infrastructure issue it is purely incompetence that they are taking so long. 

[imjolly]

as you a BT broadband customer?

openreach do not deal with public and your contract is with your ISP not openreach

[Kodikid]

No

Openreach are not public facing.

[36ULW]

100% there’s more to it than a, ‘Bit of Ivy’ on Pole.

Also as mentioned, Openreach are a Network Wholesaler. 

They can’t be contacted directly by End Users ref to Orders/Faults. 

These were the rules setup by OFCOM at the request of you, the End User. You asked for it, you got it.

[tonysmini018]

Pop up a picture of the pole. If it’s a joint user electric pole and the ivy is above the Openreach kit then they have to wait for the local DNO to clear it before Openreach can go ahead. Having been involved in a few jobs like this, getting them to come out and do it this time of year is hard as you are not allowed in case birds are nesting.

If it’s an OR pole on private land then they need to get permission from the land owner before it can be done.