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Lewisd991
Beginner
128 Views
Message 21 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

Pressing resent on everything and it's doing nothing now, and also since I connected it how you asked if now flashes green then too blue back too green no longer red
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Lewisd991
Beginner
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Message 22 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

Did 20 seconds just stayed on lol
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Distinguished Sage
Distinguished Sage
123 Views
Message 23 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

What lights are on the Openrech modem now that its connected correctly?

 

 

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Lewisd991
Beginner
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Message 24 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

They are all solid green on openreach modem
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Lewisd991
Beginner
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Message 25 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

I will take another video and post it
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Distinguished Sage
Distinguished Sage
113 Views
Message 26 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????


@Lewisd991 wrote:
They are all solid green on openreach modem

And the home hub 4 is connected to LAN1 on the Openreach modem using the red Ethernet cable and red socket?

 

Like this

infinity.jpg

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Lewisd991
Beginner
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Message 27 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

Identical mate!
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Distinguished Sage
Distinguished Sage
102 Views
Message 28 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????


@Lewisd991 wrote:
Identical mate!

Are you still without an Internet connection, can you try a computer that is plugged into the home hub Ethernet port?

 

Is the light on the home hub still not blue?

 

 

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Lewisd991
Beginner
100 Views
Message 29 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

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Lewisd991
Beginner
86 Views
Message 30 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

The light is still not blue
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