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Lewisd991
Beginner
173 Views
Message 41 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

It's not damage to openreach property lmao it was just stuck and needed a nudge
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Distinguished Sage
162 Views
Message 42 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

You won't pay the fee if:
The fault is in BT’s network
If the fault is with your BT hub and it is in warranty (contract)
If the fault is with your BT TV box (in or out of warranty)
If you have the same fault within 28 days
In case of BT Infinity, if you call within 28 days after the install
In case of BT Infinity, if the Openreach Fibre modem needs replacing
They are registered as a Chronically Sick and Disabled Person
You will pay the fee if the fault's with:
Your home wiring past the main socket, for example, extensions
The way you've got your equipment connected
Interference from something, for example your phone, alarm system, micro-filter or broadband router
Damage to our network, for example cut wire, damage from building work, trees or pets, or damage to sockets

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Collymonster
Beginner
112 Views
Message 43 of 43

Re: Do I really have to wait 4 days for an engineer when my broadband is down?????

Ha! Try waiting a month of waiting for 3 engineers who don't show up before being informed the junction box is buggered and then charging a callout fee after having the fees wavered. BT are a joke.
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