This is so familiar, a month of Openreach visits, used to have 43Mbs now after 3 days of engineering visits it’s down to 20 at best, lots of wiring replacement between house and BT manhole etc but still the same .
we’ve had 4 visits this month!!
A bit of honesty required by BT
I moved you post to start your own thread so any replies will be about your problem and not confused with the other post which is about a year old
Anyway welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem
|Up to 10.5||--||9 to 12||Available||Available||--|
|Up to 10.5||Up to 1||9 to 12||Available||Available||--|
|Up to 6.5||--||5.5 to 7.5||Available||Available||--|
The premise/line is associated with exchange which is NOT part of current fibre priority programme.
The premise/line is associated with exchange where WLR is not withdrawn.
The premise/line is associated with exchange where SOADSL service is restricted.
FTTP is not available.
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Comm
BT Hub 6A
0 Days, 10 Hours 43 Minutes 29 Seconds
4.91 Mbps / 18.00 Mbps
4933 / 37628
6.3 dB / 14.6 dB
50.7 dB / 46 dB
370 MB Uploaded / 1 GB Downloaded