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Beginner
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Message 1 of 70

Re: Download speed has been reduced

This is so familiar, a month of Openreach visits, used to have 43Mbs now after 3 days of engineering visits it’s down to 20 at best, lots of wiring replacement between house and BT manhole etc but still the same .

we’ve had 4 visits this month!!

A bit of honesty required by BT

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Distinguished Sage
Distinguished Sage
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Message 2 of 70

Re: Download speed has been reduced

I moved you post to start your own thread so any replies will be about your problem and not confused with the other post which is about a year old

Anyway welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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Beginner
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Message 3 of 70

Re: Download speed has been reduced

Exchange SIDMOUTH is served by Cabinet 4
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) Ianf3_0-1605357354531.gif
VDSL Range B (Impacted) Ianf3_1-1605357354532.gif
46.332.48.16.126.7AvailableAvailable--
45.127.485.820AvailableAvailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
33030--Available--
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate
Up to 10.5--9 to 12AvailableAvailable--
Up to 10.5Up to 19 to 12AvailableAvailable--
Up to 6.5--5.5 to 7.5AvailableAvailable--
2----AvailableAvailable--
2----Available----
Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date
33.43
6.07
2020-11-06
Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date
N
N
N
02-11-2020
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
N
Y

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

 

 

FTTP is not available.

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

 

 

 

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Comm

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Highlighted
Beginner
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Message 4 of 70

Re: Download speed has been reduced

Currently getting 18Mb down and 4.6 up

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Highlighted
Sage
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Message 5 of 70

Re: Download speed has been reduced

Rest of info?

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Highlighted
Beginner
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Message 6 of 70

Re: Download speed has been reduced

This is in the logs

:A device reset was performed. Reason SAAF(5)

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Highlighted
Beginner
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Message 7 of 70

Re: Download speed has been reduced

Do you want the whole log?

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Beginner
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Message 8 of 70

Re: Download speed has been reduced

BT Hub 6A

Serial number:

+084319+NQ62647650

Firmware version:

SG4B1000E040

Firmware updated:

28-Oct-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 10 Hours 43 Minutes 29 Seconds

Data rate:

4.91 Mbps / 18.00 Mbps

Maximum data rate:

4933 / 37628

Noise margin:

6.3 dB / 14.6 dB

Line attenuation:

70.6 dB

Signal attenuation:

50.7 dB / 46 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

370 MB Uploaded / 1 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

PALMBOON

2.4 GHz wireless channel:

Channel 11

5 GHz wireless network name:

PALMBOON

5 GHz wireless channel:

Channel 40

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

40:C7:29:05:CC:AF

Software variant:

-

Boot loader:

7.33.1

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Highlighted
Beginner
584 Views
Message 9 of 70

Re: Download speed has been reduced

Log is way too big to send as txt,
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Highlighted
Sage
582 Views
Message 10 of 70

Re: Download speed has been reduced

Don't want the log. Quiet line test? 17070 option 2.

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