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Sage
346 Views
Message 21 of 88

Re: Download speed has been reduced

Eventually you might do it from the test socket.

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Aspiring Contributor
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Message 22 of 88

Re: Download speed has been reduced

Hopefully so 

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Contributor
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Message 23 of 88

Re: Download speed has been reduced

Did you run a quiet line test from the test socket that’s behind the faceplate?

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Sage
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Message 24 of 88

Re: Download speed has been reduced

@pddcoNot yet even though asked to in post 2.  It's the first, most basic and easiest thing to check for most connection problems. But no, thread now on its 3rd page and still hasn't been done.

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Aspiring Contributor
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Message 25 of 88

Re: Download speed has been reduced

Hi 

no I didn’t 

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Aspiring Contributor
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Message 26 of 88

Re: Download speed has been reduced

I no longer have a wired phone and didn’t realise you wanted me to open up the Openreach socket
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Sage
300 Views
Message 27 of 88

Re: Download speed has been reduced

Don't know how else you can get to the test socket.

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Contributor
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Message 28 of 88

Re: Download speed has been reduced

Yes, you’ll need to remove the faceplate to reveal the test socket. The test socket  is the same type of socket that you’ve plugged your phone / base unit in on the front. But plugging in to the test socket is making a direct connection to the cable coming into your home. So if the filter that’s built into the faceplate is faulty in some way (or indeed if you’ve got any wiring to the rest of the house) and introducing noise, the noise should disappear when you run the quite line test from the test socket. As the sages have said, if at all possible it’s best to test using a corded phone. Wireless ones will work but they have a little bit of background noise through to start with (a low pitched hum), which may mask other noises. So not ideal but better than nothing.

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Aspiring Contributor
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Message 29 of 88

Re: Download speed has been reduced

Hi

This master socket was only fitted a month ago, seems unlikely it’s faulty, but I can give it a go.

thanks

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Aspiring Contributor
268 Views
Message 30 of 88

Re: Download speed has been reduced

As the master socket was only fitted a month ago, seems unlikely to be faulty, but I’ll give it a go.

thanks 

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