Do you currently have a dial tone on your landline?
I have asked forum mods to see if they can help you they will post here
Welcome to the community and thanks for your post!
Sorry for the problems you're having connecting to your broadband. I agree that a month is a long time to be without the service and I appreciate the time that you've spent chasing this to try and get your broadband working again.
Can you send us over your details and we'll help you from here? Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.
I've checked over your account and I can see that there have been a few different teams involved. The team that are involved now have escalated the case to their Manager. They are going to take full ownership of this and they will be in touch with you again.