I have this exact problem can someone please help? Getting nowhere with customer services ive hd a guy out from bt and an openreach engineer twice. My slow speeds dont start until anywhere between 6-8pm i am convinced it is a congestion issue. The engineers have always visited around 4pm and so find no issues. Bt have even agreed to waver my exit fees so they have obviously given up. Surely someone with some technical knowledge can resolve my issue?
Hi, I will do that, thought this would be the quicker option and was hopeful whoever resolved this issue for the guy who made the original post might see and be able to help. Never posted on a forum before but going round in circles with the ‘experts’ i get through to on the phone.
I moved your posts to save you starting a new thread
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Run btspeedtester when you think download speed ok and then again when you think poor and post the results. must be done using ethernet connection https://www.speedtest.btwholesale.com/
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem