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simoncurran
Beginner
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Message 1 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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I have had BT infinity now for 12 days - and I too am much getting lower download and upload speeds than i was told i should get... I am supposed to be getting 22 - 32 download, and 5-7 upload. I am getting around 12 download, and 1.5-2 upload:

From Home Hub:

Line state: Connected
Connection time: 11 days, 01:59:29
Downstream: 12.68 Mbps
Upstream:
1.208 Mbps

Further BT Wholesale Speed Test

Diagnostics:

1. Best Effort Test: -provides background information.
Download Speed
12.17 Mbps

0 Mbps 12.57 Mbps
Max Achievable Speed
Download speedachieved during the test was - 12.17 Mbps
For your connection, the acceptable range of speedsis 8.8 Mbps-12.57 Mbps .
Additional Information:
IP Profile for your line is - 12.57 Mbps
2. Upstream Test: -provides background information.
Upload Speed
1.13 Mbps

0 Mbps 10 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.13Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

My IP profile looks low. How is this set? Is there anything that can be done to increase it?

I have performed a quiet line test. There is no noise.

I have also tried connecting directly to the master socket. No difference in speed.

My new HomeHub 5 does not provide the additional Line Status info my home hub 4 did, e.g. noise magin etc.

Is there anything else i should be doing?

Thank you...

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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Go to hub manager then troubleshooting then helpdesk and post 1-12

 

enter your phone number and post results. Remember delete number. https://www.btwholesale.com/includes/adsl/main.html

 

From your btspeedtster results you are on infinity 1

 

Your profile is is set by your connection speed so faster speed higher the profile

 

are you currently using the test socket?



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simoncurran
Beginner
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Message 3 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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Hi.  Thank you for response...

 

Items 1-12 from hub manager:

1. Product name: BT Home Hub
2. Serial number: +068543+NQ51936868
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. DSL uptime: 11 days, 05:50:57
6. Data rate: 1237 / 12986
7. Maximum data rate: 1237 / 12921
8. Noise margin: 6.2 / 6.1
9. Line attenuation: 11.3 / 30.3
10. Signal attenuation: 11.3 / 24.6
11. Data sent/received: 2.0 GB / 20.7 GB
12. Broadband username: bthomehub@btbroadband.com

 

From BT Availability checker:

 

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 02887789691 on Exchange MOY is served by Cabinet 7
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 32.4 22.4 7 5 -- Available
FTTC Range B (Impacted) 25 12.6 6.3 2.7 -- Available

ADSL Max Up to 1.5 -- 1 to 2.5 Available
Fixed Rate 0.5 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
BET Up to 2 -- -- Available

 

I am not currently using test socket as my office is upstairs - and test socket is downstairs.  However, I did try test socket after few days - but the connection was no faster.  In fact, it seemed to be slower.  When the house was wired (new build), the office wired to be the main outlet from the master socket.

 

Thank you.

 

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Distinguished Sage
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Message 4 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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To get the best connection you need to connect to the test socket with a new filter and then post the same stats again. It may be speed about the same but noise margin increases.  

 

Was it self install?



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simoncurran
Beginner
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Message 5 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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Yes, it was self install.

 

I can connect to the test socket - and try again - if you think that will help?

 

It is not feasable to have my hub connected permanantly to the test socket if i was to get the best connection for my work. That would mean a wireless (BT hotspot) connection - which when I tried it before (when i tested on the test socket) seemed to slow things down rather than make the connection faster.  

 

Thanks again for prompt reply.

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Distinguished Sage
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Message 6 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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I think yout Ray test socket and see if the connection improves nod if get about estimate then look at best way to get good connection upstairs



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simoncurran
Beginner
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Message 7 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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ok - so you were right.  I tried master socket again tonight - and i got much better download speeds.  Here are line stats:

 

1. Product name: BT Home Hub
2. Serial number: +068543+NQ51936868
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 00:06:49
6. Data rate: 3075 / 24803
7. Maximum data rate: 3072 / 25076
8. Noise margin: 5.7 / 6.2
9. Line attenuation: 34.2 / 29.7
10. Signal attenuation: 34.2 / 26.4
11. Data sent/received: 24.9 MB / 121.2 MB
12. Broadband username: bthomehub@btbroadband.com

 

And here are new diagnostics:

 

1. Best Effort Test: -provides background information.

Download Speed
23.34 Mbps

0 Mbps 24.01 Mbps
Max Achievable Speed

Download speedachieved during the test was - 23.34 Mbps
For your connection, the acceptable range of speedsis 16.81 Mbps-24.01 Mbps .
Additional Information:
IP Profile for your line is - 24.01 Mbps

2. Upstream Test: -provides background information.

Upload Speed
2.71 Mbps

0 Mbps 10 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 2.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps

 

Very happy with download speed now - and upload is better - although i hope it will climb up to the 5Mbs that I was told I would get.

 

Thank you very much for good advise.  

 

 

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Distinguished Sage
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Message 8 of 8

Re: Getting a LOT slower speeds than I should (BT Infinity 2)

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Thanks for update. Glad it helped



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