cancel
Showing results for 
Search instead for 
Did you mean: 
izzyazz
Beginner
362 Views
Message 1 of 19

Re: Incorrect Information on Database?

Go to solution

I have this problem too, and I am trying to find out what is incorrect and how to get it changed. Can you help with this ? Thanks.

0 Ratings
18 REPLIES 18
Distinguished Sage
Distinguished Sage
356 Views
Message 2 of 19

Re: Incorrect Information on Database?

Go to solution

@izzyazz

Who is your current provider?

0 Ratings
izzyazz
Beginner
350 Views
Message 3 of 19

Re: Incorrect Information on Database?

Go to solution
BT are my current provider.
0 Ratings
Distinguished Sage
Distinguished Sage
347 Views
Message 4 of 19

Re: Incorrect Information on Database?

Go to solution

@izzyazz wrote:
BT are my current provider.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Moderator
Moderator
337 Views
Message 5 of 19

Re: Incorrect Information on Database?

Go to solution

@izzyazz Please use the 'click here to contact the mods' link in my forum profile to send in your details including the correct address details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
izzyazz
Beginner
298 Views
Message 6 of 19

Re: Incorrect Information on Database?

Go to solution
Thanks to you and Keith for helping. I'm sure I'm being stupid, but I can't see this link. The help information suggests that there should be a link in the 'about NeilO' section on your profile, but clicking on that does nothing, and I can't see a link anywhere else. I've checked that I'm logged in.
0 Ratings
Distinguished Sage
Distinguished Sage
295 Views
Message 7 of 19

Re: Incorrect Information on Database?

Go to solution

The link should have been there when Neil was on duty yesterday.

https://community.bt.com/t5/user/viewprofilepage/user-id/128692

On the right of that page. It does not show on the mobile version of the forum.

It should be on his "about" link like this "Moderation Team Email Address: Please fill out this "contact us" form " with a link below it.

I will ask another moderator to post a link.

 

0 Ratings
Moderator
Moderator
281 Views
Message 8 of 19

Re: Incorrect Information on Database?

Go to solution

Hi @izzyazz

Thanks for posting back and apologies for the confusion.

Click on my username here >> RobbieMac << and you'll see our contact link underneath my profile picture.

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
izzyazz
Beginner
268 Views
Message 9 of 19

Re: Incorrect Information on Database?

Go to solution
Thank you again, both - I've managed to find the link this time.
0 Ratings
Moderator
Moderator
255 Views
Message 10 of 19

Re: Incorrect Information on Database?

Go to solution

@izzyazz wrote:
Thank you again, both - I've managed to find the link this time.

No problem @izzyazz

Glad you've found it now :smileyhappy:

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings