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izzyazz
Beginner
154 Views
Message 11 of 19

Re: Incorrect Information on Database?

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Thanks for the phone call and quick response to this - hopefully the database will be corrected now.
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Moderator
Moderator
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Message 12 of 19

Re: Incorrect Information on Database?

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Hi @izzyazz Sorry that the request to update the address records has not been completed yet. I have escalated this with Openreach and should hopefully completed early next week.

Cheers
John

Community ModeratorJohnC
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izzyazz
Beginner
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Message 13 of 19

Re: Incorrect Information on Database?

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Thanks - I was wondering how I could find out whether the database was correct now.

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Distinguished Sage
Distinguished Sage
126 Views
Message 14 of 19

Re: Incorrect Information on Database?

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@izzyazz the mod post yesterday said they hoped be fixed early next week - maybe wait



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izzyazz
Beginner
115 Views
Message 15 of 19

Re: Incorrect Information on Database?

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Sorry - my clumsily expressed message was meant to show that I had been wondering about the database and was now grateful that the moderator was keeping me updated, not that I thought it would be fixed instantly.
Moderator
Moderator
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Message 16 of 19

Re: Incorrect Information on Database?

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hi @izzyazz Just to keep you updated I've had to raise a case to get the records manually updated as the robotic process has got stuck. This normally takes 3 working days and I'll check and post back to let you know when this is completed.

Cheers
John 

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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izzyazz
Beginner
85 Views
Message 17 of 19

Re: Incorrect Information on Database?

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Thank you - very grateful for your time on this.

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Moderator
Moderator
72 Views
Message 18 of 19

Re: Incorrect Information on Database?

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Hi @izzyazz I've received confirmation from Openreach now that your address records have been corrected.

Cheers
John

Community ModeratorJohnC
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Help others by clicking on ‘Mark as accepted solution’
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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izzyazz
Beginner
55 Views
Message 19 of 19

Re: Incorrect Information on Database?

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That's great - thank you very much.
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