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keja33
Aspiring Contributor
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Message 1 of 15

Re: Infinity 1 Extremely Slow - Please Help

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I am having the same problems, i have lost count of the number of times i have had to reset my router and reboot mylaptop, that does cure it some times, but the same fault keeps coming back, i have been with BT for years now and always been satisfied with them, but its got to the point where i am seriously thinking of jumping ship Man Indifferent

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: Infinity 1 Extremely Slow - Please Help

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Welcome to this user forum.

 

You should get the full speed unless there is a fault, or incorrect internal wiring.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

 

 

Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12

 

Or post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

 

Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.

 

 

keja33
Aspiring Contributor
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Message 3 of 15

Re: Infinity 1 Extremely Slow - Please Help

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Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date WBC FTTC 18x2 Provide Availability WBC FTTC 18x2 Sim Availability Left in Jumper High Low High Low VDSL Range A (Clean) 57.1 41.1 15.7 10.2 36.3 Available -- -- Yes -- VDSL Range B (Impacted) 45.7 27.4 13 6.1 22.4 Available -- -- Yes -- ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date Left in Jumper WBC ADSL 2+ Up to 4.5 -- 3.5 to 5.5 Available -- -- -- Yes WBC ADSL 2+ Annex M Up to 4.5 Up to 0.5 3.5 to 5.5 Available -- -- -- Yes ADSL Max Up to 4 -- 3 to 5 Available -- -- -- -- WBC Fixed Rate 1 -- -- Available -- -- -- Yes Fixed Rate 1 -- -- Available -- -- -- -- Other Offerings Availability Date VDSL Multicast -- -- -- Available -- -- -- -- ADSL Multicast -- -- -- Available -- -- -- -- Sorry, was struggling to get the results on here, hope you can make sense of this.
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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: Infinity 1 Extremely Slow - Please Help

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that's ok  can you now post the rest of information Keith requested please



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keja33
Aspiring Contributor
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Message 5 of 15

Re: Infinity 1 Extremely Slow - Please Help

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Did the quiet line test, and that seemd to be ok,,, i do have HH5, apologies but i cant seem to figure out how to use the troubleshooter for it.. 

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Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: Infinity 1 Extremely Slow - Please Help

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you dont want to run troubleshooter but go to heading troubleshooting then helpdesk and post stats 1-12



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keja33
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Message 7 of 15

Re: Infinity 1 Extremely Slow - Please Help

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Sorry, cant find heading troubleshooting, feel such a pillock lol

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Infinity 1 Extremely Slow - Please Help

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troubleshooting.png

keja33
Aspiring Contributor
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Message 9 of 15

Re: Infinity 1 Extremely Slow - Please Help

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Thank you, but cant even find that page you have posted a pic of

 

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Distinguished Sage
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Message 10 of 15

Re: Infinity 1 Extremely Slow - Please Help

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Enter 192.168.1.254 in your web browser when connected to the home hub.
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