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Hi, the new smart hub 2 is stuck on green light, when i set it up it worked great then it dropped wifi after an hour so i rebooted it and its just stuck on green, no internet so i have had to use my old hub for now. I tried reset button but still stops at green light all cables have been checked and all ok
I contacted customer support by phone but they said im not activted untill the 17th but i have checked the activation email and it says the 12th
So is the hub faulty or was i given the wrong date of activation ?
Solved! Go to Solution.
The exchange has to receive the instruction to connect you fully for billing purposes.
ok thanks just thought it was strange as i am only changing hubs but with same broudband +
Connect the disc to the hub using the yellow cable provided in the box, or use any yellow cable from a laptop. The disc hasn't been registered to the hub yet then.