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brutus66
Aspiring Contributor
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Message 1 of 13

Re: Introducing Complete Wi-Fi from BT

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Hi, the new smart hub 2 is stuck on green light, when i set it up it worked great then it dropped wifi after an hour so i rebooted it and its just stuck on green, no internet so i have had to use my old hub for now. I tried reset button but still stops at green light all cables have been checked and all ok

I contacted customer support by phone but they said im not activted untill the 17th but i have checked the activation email and it says the 12th

So is the hub faulty or was i given the wrong date of activation ?

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12 REPLIES 12
Moderator
Moderator
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Message 2 of 13

Re: Introducing Complete Wi-Fi from BT

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Hi @brutus66,

Do you have any open orders when you log into your MyBT?

Thanks

DanielS

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brutus66
Aspiring Contributor
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Message 3 of 13

Re: Introducing Complete Wi-Fi from BT

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only one its for an extra black disk for a blind spot

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Moe70
Contributor
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Message 4 of 13

Re: Introducing Complete Wi-Fi from BT

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The exchange has to receive the instruction to connect you fully for billing purposes.

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brutus66
Aspiring Contributor
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Message 5 of 13

Re: Introducing Complete Wi-Fi from BT

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ok thanks just thought it was strange as i am only changing hubs but with same broudband +

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brutus66
Aspiring Contributor
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Message 6 of 13

Re: Introducing Complete Wi-Fi from BT

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Screenshot (9).png

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brutus66
Aspiring Contributor
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Message 7 of 13

Re: Introducing Complete Wi-Fi from BT

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new smart hub 2 is still stuck on green light 

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Moe70
Contributor
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Message 8 of 13

Re: Introducing Complete Wi-Fi from BT

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Connect the disc to the hub using the yellow cable provided in the box, or use any yellow cable from a laptop. The disc hasn't been registered to the hub yet then. 

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brutus66
Aspiring Contributor
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Message 9 of 13

Re: Introducing Complete Wi-Fi from BT

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need to get the smart hub 2 past the green light first

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Moderator
Moderator
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Message 10 of 13

Re: Introducing Complete Wi-Fi from BT

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Hi @brutus66 

Welcome to the Community and thanks for your posts!

Sorry for the activation problems you're having.  I have sent you a private message with instructions on how you can send us over your details and we'll give you a hand with this. See: Private messages

Cheers,

Robbie

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