@zidder welcome to forum
I moved your post to start your own thread so replies will refer to your problem
if you have hh6 then hub manager, advanced settings then technical log information
if hh5 then troubleshooting then helpdesk
Just a quick post to see how things are with your connection?
If you're still experiencing problems with your connection, please post back the router stats and we'll do our best to help.
Thanks for your reply , because of ongoing fault, performance, billing issues I have decided to leave BT ASAP
Thank you for posting back. I'm really sorry to hear that you are thinking about leaving BT. I would like an opportunity to put things right and I'd be more than happy to help you with your complaint.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
speedtest results on their own only tell part of the story but you need to post your hub stats to give a clearer picture of your connection