can you please start your own post then we can start to help you this poster has no connection problems as the traceroutes show and it is no reason for cancellation which if in a new contract will be expensive typically a years contract price
New thread created for @Mark76
In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker
Please remember to edit out your phone number before you post the results.
Then, if you have a HH5 can you go to hub manager then trobleshooting then helpdesk and post lines 1-12
Or post the information from the smart hub, using this link.
Could you please post the results from the BT Wholesale speed checker, including the further diagnostics.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
Noise on the line can cause your problem.
Post in your own thread that Keith created for you and you may get assistance.
This is a customer to customer support forym.
It's telling me that my number is not a BT number, it is and has been for almost 15yrs
Which BT home hub do you have?
What announcement do you get when you dial 150?
Did you move your service from another provider 15 years ago?
Who do you pay your line rental and call charges to?