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osullis
Newbie
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Message 1 of 3

Re: Months of poor service. Connection constantly dropping.

HI, I am also suffering frequent drop outs. I've done the online broadband test, but this simply says there are no issues, which I disagree with.

 

Please can someone contact me to check,

 

thanks.

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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

Re: Months of poor service. Connection constantly dropping.

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if  you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

 

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call

 

 

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Months of poor service. Connection constantly dropping.

This is only a user forum.

 

Is your landline phone quiet when you make and receive phone calls?

 

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