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paynes1
Beginner
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Message 11 of 16

Re: Moved from HH4 to HH6 but speeds are a lot lower

Found this in the hub manager technical log if it is of any use?

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ81204301

Firmware version:

SG4B1000B540

Firmware updated:

04-Dec-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 17 Minutes 59 Seconds

Data rate:

17.26 Mbps / 41.77 Mbps

Maximum data rate:

17270 / 69910

Noise margin:

6.1 dB / 7.8 dB

Line attenuation:

14.6 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

44 MB Uploaded / 145 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-S7SW

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-S7SW

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

AC:3B:77:25:67:89

Software variant:

-

Boot loader:

9.2.0

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Distinguished Guru
Distinguished Guru
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Message 12 of 16

Re: Moved from HH4 to HH6 but speeds are a lot lower

Post stats from hh6  advanced settings then technical log information.

If you don't know how inof is under Router stats here.

https://community.bt.com/t5/Announcements-Guides-Community/Broadband-Top-Tips-to-get-help-on-the-for...

Forget that,you found them.

Is there any noise on your line? 17070 option 2.

Try connecting to the test socket with a filter for a couple of days.

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ByeToSky
Aspiring Contributor
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Message 13 of 16

Re: Moved from HH4 to HH6 but speeds are a lot lower

Not wishing to detract from BT help. Thought you might like to turn off all Sky Q devices and run your speed test again?

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Distinguished Sage
Distinguished Sage
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Message 14 of 16

Re: Moved from HH4 to HH6 but speeds are a lot lower

Pointless, the problem is with the line looking at the stats.

Is there any noise on the line with a quiet line test 17070?

Distinguished Sage
Distinguished Sage
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Message 15 of 16

Re: Moved from HH4 to HH6 but speeds are a lot lower

As has already been stated it is pointless doing anything as regards Sky Q as there would appear to be a problem with your line. You should carry out the quiet line test as suggested and connect to the master socket/test socket to see if the stats improve.

When you use the test socket make sure that any telephone extensions you have are "dead". There should be no dial tone at any of your phone extensions. 

Test socket.jpg

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paynes1
Beginner
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Message 16 of 16

Re: Moved from HH4 to HH6 but speeds are a lot lower

Thanks everyone for the suggestions.  I will try the tests later today. The engineer on Monday did full line checks and said that the line was OK and that he could detet approx 60mbs.

Steve P

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