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greenspagbol
Aspiring Contributor
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Message 1 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation

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I've been getting the same problem for the past couple of days - frequent disconnects, drops in speed and the phone line seems clear. I've got a usually solid 25meg connection but now it's in the mid teens, with sometimes a drop to single figures.

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Distinguished Sage
Distinguished Sage
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Message 2 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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@greenspagbol

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

greenspagbol
Aspiring Contributor
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Message 3 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation

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Thanks very much!

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Distinguished Sage
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Message 4 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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The same questions apply.

 

Which number matches your master phone master socket?
Single master sockets
Filtered master sockets


Do you have any other phone sockets or extension wiring?

Does your phone line come from a pole, or underground?

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greenspagbol
Aspiring Contributor
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Message 5 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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The socket looks like number 6. I had one extension socket, which I've now removed.

 

The line comes from a pole.

 

I reset the Smart Hub about 15 minutes ago and things seem back to my normal speed, but I'm not holding my breath. It disconnected around 10 times in the last two hours after being stable all yesterday evening - similar disconnections yesterday afternoon.

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Distinguished Sage
Distinguished Sage
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Message 6 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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if hh6 can you post stats - advanced settings then technical log admin



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greenspagbol
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Message 7 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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Shall I post the information or the event log?

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Distinguished Sage
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Message 8 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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its the admin information not the log



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greenspagbol
Aspiring Contributor
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Message 9 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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Is this what you're looking for?

 

Product name:

BT Hub 6A

Serial number:

+084319+NQ64350515

Firmware version:

SG4B1000B522

Firmware updated:

25-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 21 Minutes 30 Seconds

Data rate:

5.17 Mbps / 27.40 Mbps

Maximum data rate:

5165 / 30413

Noise margin:

5.7 dB / 7.6 dB

Line attenuation:

27.1 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

4 MB Uploaded / 66 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-GP6Z

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-GP6Z

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:4C:6D:2B

Software variant:

-

Boot loader:

7.33.1

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Distinguished Sage
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Message 10 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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yes  you currently have 27mb connection with the attainable slightly higher at 30mb  noise margin at 7.6 is slightly higher than normal 6db so if dropped to normal then you may get slightly more speed - but need a stable connection



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