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greenspagbol
Aspiring Contributor
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Message 11 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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Literally just as I got your reply notification I had two hub reboots on the trot and my speed is now 5meg.

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greenspagbol
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Message 12 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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This is what it looks like now.

 

Product name:

BT Hub 6A

Serial number:

+084319+NQ64350515

Firmware version:

SG4B1000B522

Firmware updated:

25-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 7 Minutes 19 Seconds

Data rate:

548 Kbps / 5.82 Mbps

Maximum data rate:

491 / 5656

Noise margin:

6.7 dB / 5.4 dB

Line attenuation:

37.3 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

8194 MB Uploaded / 16401 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-GP6Z

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-GP6Z

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:4C:6D:2B

Software variant:

-

Boot loader:

7.33.1

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Distinguished Sage
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Message 13 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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Where is the home hub connected to at the moment?

 

Can you connect things up as shown here Infinity - test socket connections

Making sure you remove both parts of the filtered faceplate NTE- all sections

 

Use the one I have shown as the real test socket.

The attenuation has gon up, so there is a bad connection somewhere.

 

It could be the faceplate, or the connection block between the incoming dropwire, and the internal cable.

 

Need to eliminate the filtered faceplate first.

 

 

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greenspagbol
Aspiring Contributor
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Message 14 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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I don't have a microfilter unfortunately. I'm on Infinity 1 (rural speeds).

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Distinguished Sage
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Message 15 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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@greenspagbol wrote:

I don't have a microfilter unfortunately. I'm on Infinity 1 (rural speeds).


BT usually supply two with every home hub. You could try dis-assembing the faceplate, then putting it back together, just in case there is a bad connection between the faceplate and the master socket.

 

Otherwise, without a microfilter, its not going to be possible to prove the fault.

 

What you could check, is the connection block between the external and internal cabling, to see if there is any corrosion.

 

It should be one of these Dropwire to internal connection  or BT 78A

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greenspagbol
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Message 16 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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Managed to find one. 🙂 Here's the latest 
 
Product name:

BT Hub 6A

Serial number:

+084319+NQ64350515

Firmware version:

SG4B1000B522

Firmware updated:

25-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 3 Minutes 42 Seconds

Data rate:

4.33 Mbps / 23.25 Mbps

Maximum data rate:

4327 / 22200

Noise margin:

5.5 dB / 5.4 dB

Line attenuation:

29 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

1 MB Uploaded / 29 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-GP6Z

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-GP6Z

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

24:20:C7:4C:6D:2B

Software variant:

-

Boot loader:

7.33.1

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Distinguished Sage
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Message 17 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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Good Smiley Happy

Can you leave it like that now, and see if it remains stable. Its not unusual for those filtered faceplates to go faulty, as there are a lot of components on it. Rather over engineered in my opinion, for such a simple task.

 

 

greenspagbol
Aspiring Contributor
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Message 18 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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Thanks, I've dropped a few meg on my download speed but I'll monitor things and see if they're stable. Weirdly, I had the same problem at around this time yesterday.

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Distinguished Sage
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Message 19 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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@greenspagbol wrote:

Thanks, I've dropped a few meg on my download speed but I'll monitor things and see if they're stable. Weirdly, I had the same problem at around this time yesterday.


While you are waiting, see if you can locate that junction box. Do not touch it for now, as we do not want to confuse the issue.

I have known these junction boxes to be near the front door, and they cause disconnections when someone opens the door.

Usually they are on a wall or window sill (bad place, rather damp).

 

greenspagbol
Aspiring Contributor
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Message 20 of 33

Re: Multiple disconnects, wildly changing speeds and attenuation - 2

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It has restarted again a couple of times since, with the microfilter connected. I haven't a clue where my junction box is - never seen one here - and unfortunately I'm disabled and not able to get around too well. Back up again with a 12meg download speed.

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