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Wintonian
Beginner
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Message 1 of 3

Re: My Neighbours Get Double the Speed I Do

Following a recent OFCOM announcement, BT has signed up to a minimum guaranteed speed, in my case* 37 Mbps. If after  30 days of registering a complaint this cannot be fixed you are entitled to  a refund of £8 a day with the option to cancel your contract.

* This was quoted in writing even though 15 months ago, when the Openreach technician fixed the latest line fault, he mentioned it was an onsolescent aluminium cable. My cabinet has just been renewed and patched across to a new Infinity cabinet so "hopefully" BT has upgraded the cable into my street!

 

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: My Neighbours Get Double the Speed I Do

enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html

post router stats  if hh6 then advanced settings then technical log information   if hh5 then troubleshooting then helpdesk



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Moderator
Moderator
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Message 3 of 3

Re: My Neighbours Get Double the Speed I Do

Hi @Wintonian and welcome.

 

Thanks for posting. Is fibre now available for you to order? Can you post the information requested by @imjolly  and we'll try to help you.

 

Cheers

 

David

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