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Re: New customer, purple light on router, no internet, engineer visit being arranged...

I have the same problem been waiting a week to be connected they say the green box (sorry forgotten correct term) is full there are no vacancies. This does not make sense to me

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Message 2 of 3

Re: New customer, purple light on router, no internet, engineer visit being arranged...

I have moved your post as it is not the same problem as the thread you posted on. The cabinet (green box) only has a finite number of ports, if all those ports are in use you will not be able to get service until one becomes free or, if the cabinet is sub-equipped,  extra ports are fitted.

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Message 3 of 3

Re: New customer, purple light on router, no internet, engineer visit being arranged...

Enter your phone number and post results. Remember delete number but leave exchange and cab 

https://www.dslchecker.bt.com/adsl/adslchecker.welcome

Should show waiting list.  Notes may give indication of when cab may bu upgraded



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