Re: New customer, purple light on router, no internet, engineer visit being arranged...
I have moved your post as it is not the same problem as the thread you posted on. The cabinet (green box) only has a finite number of ports, if all those ports are in use you will not be able to get service until one becomes free or, if the cabinet is sub-equipped, extra ports are fitted.
Should show waiting list. Notes may give indication of when cab may bu upgraded
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