Hi rockh. I recently installed Infinity 2 as well. I was wondering, did you have 70+ mbps downrate from the first day of installation? Because mine has been achieving a max download rate of 38 mbps which is technically Inifinity 1. Was yours 38 mbps when you first installed and then it switched to 76? Thanks.
Use this speed tester then carry out the further diagnostics test. Check your IP profile for up and down. If you are on Infinty 2 your up IP profile should be 20Mbps. If on Infinity 1 it will be 10Mbps.
What was your estimated speeds when you ordered Infinity?
I was about to start a new thread with the results that you asked for, but I will post them here since you asked. Here they are:
Estimate before application
Estimate in e-mail after applying
Availability check (Address lookup)
Availability check (Phone number)
I have moved you onto your own thread so that answers are relevant to you.
You are on Infinity 2 as can be seen by your up IP profile of 20Mbps.
Obviously you are not within your estimate and your down IP profile is low.
Because you are still within the 10 day training period your speeds will fluctuate up and down and should eventually level out.
It could be that you have a fault on the line and DLM has lowered the speeds to a stable speed in order to maintain a connection.
BT will not investigate any problems until the 10 day period is over so all you can do is keep an eye on it and if it doesn't improve post back for further help.
I chatted with customer service, and he told me that from his side it was showing that I have BT Inifity 1, so there definitely seems to be a network problem. He booked me an engineer appointment for Monday so hopefully they'll have it fixed. I don't think the speed cap has anything to do with the 10 day stabilization period, as many have received their estimated speed from day one. But it's still a bit confusing how I have the 20 mbps upload profile.
As John has said you should have been nearer your estimate. Your present speed certainly is nearer Infinity 1 but as said your IP profile indicates Infinity 2. Your up speed is also above the 10Mbps cap on an Infiity 1 profile.
I am not sure why BT is saying you are showing to be on Infinity 1 because as far as I am aware you would be unable to get above the cap if you were. I guess you will just need to wait to see if the engineer can sort it out.
Wow, isn't 16.5 line attenuation high? I didn't think you could achieve 70+ mbps with that.. How is it that my stats are:
8. Noise margin: 5.8 / 6.4
9. Line attenuation: 0.0 / 14.8
10. Signal attenuation: 0.0 / 15.0
But my maximum wholesale speedtest download speed is 57 mbps (IP Profile 59 mbps) with data rates as follows:
6. Data rate: 16988 / 60770
7. Maximum data rate: 16973 / 60577
Sorry for barging on the thread, but Stoofa you got me curious that maybe I should be achieveing higher speeds? I actually was estimated 70-80 mbps at sign up. (My installation was 5 days ago and stats haven't changed since)