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Message 1 of 2

Re: No fibre for my house but neighbours have it


I'd really appreciate your help. I am currently on an exchange only line however a new fibre cabinet and overhead cabling is currently bring installed some 0.5 miles from my home. There are 10 houses in the area between the cabinet and the end house and i am property no8 . According to the fibre checker all of the other properties except mine are showing to be at the connect stage whilst mine shows that fibre will not be available.

I have emailed BT and been advised this is correct however no explanation has been given. I really dont understand why not given that some of the properties are further away from the cabinet.

The fact is that my nearest neighbour that is going to get fibre is the other half of the semi detached house that I live in - yes only some 6 metres apart.

I feel that the info given by BT must be incorrect and like I say any help appreciated.

Exchange Catterline
fibre cabinet 7
Postcode AB39 2UD
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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: No fibre for my house but neighbours have it

Welcome to this user forum.

I assume you already have a working BT Retail phone number?

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker

Please remember to edit out your phone number before you post the results.

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