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Message 1 of 7

Re: No infinity 1 speed upgrade

@PaddyB sorry to jump into this thread but I may have the same problem as outlined, can you check/ help at all?, tried online chat and to be honest its pretty pointless, thanks

Steven

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Message 2 of 7

Re: No infinity 1 speed upgrade

I moved your post to start your own thread instead of getting mixed up with the other post originator

 

post stats from hub  if hh6 then advanced settings then technical log information

enter your phone number and post results  remember delete number but leave exchange and cab   https://www.btwholesale.com/includes/adsl/main.html

did you get the lette last year about the free upgrade



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Message 3 of 7

Re: No infinity 1 speed upgrade

Cheers, No I didn't get a letter, but neither did the original poster?

I can't give you stats from HUB as I'm in work but here are the wholesale results, I'm rock solid on 35Mbpsphone line stats.JPG

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Message 4 of 7

Re: No infinity 1 speed upgrade

if you were eligible then you should have had letter but from what you say and dslchecker results the upgrade would make no difference to your connection speed and may slightly improve your up speed depending on your router stats



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Message 5 of 7

Re: No infinity 1 speed upgrade

So pointless then, and as I said the original poster did not receive a letter either, thats why I rolled the dice,  thanks anyway

Steven

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Message 6 of 7

Re: No infinity 1 speed upgrade

I suspect, however, if you are getting a constant 35M exactly then your line has probably been banded by DLM and might achieve a bit more. Post the stats later so we can see if that is the case.

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Message 7 of 7

Re: No infinity 1 speed upgrade

Cheers, will do...