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say-what
Beginner
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Message 1 of 10

Re: PPP LCP Send Termination Request [User request]

This issue has happening to me with Homehub 5, TP Link Vr600 (v2) and also and open reach modem - which I cant see the logs for, but behaves the same. 

Did anyone get any joy/resolve for this?

It is resetting at least 5 times a day, sometimes I have had 10 within an hour. BT say the line is fine.  It is killing my Netflix and prime video time. I thought cancelling BT TV (as it could not be viewed due to the drop outs) would kick start them into getting it fixed
But I get error packets every time the line drops, please see the image below

My fibre connection has been changed within the box up the road. Still happens.

22 2018-05-23 20:00:53 PPP Information ppp1 sent [PADI Host-Uniq(0x0000568c)]
23 2018-05-23 20:00:51 SYSTEM Notice DSL Link Up us/ds 19993/64628 kbps Type PTM
24 2018-05-23 20:00:49 SYSTEM Notice DSL Training G.993 Channel Analysis
25 2018-05-23 20:00:32 SYSTEM Notice DSL Training G.993 Started
26 2018-05-23 20:00:25 SYSTEM Notice DSL Training G.994
27 2018-05-23 20:00:00 SYSTEM Notice DSL Training G.993 Started
28 2018-05-23 20:00:00 PPP Error ppp1
29 2018-05-23 20:00:00 PPP Error ppp1 User request
30 2018-05-23 19:59:56 PPP Information ppp1 sent [LCP TermReq id=0x6 "User request"]
31 2018-05-23 19:59:56 SYSTEM Notice DSL Training G.994
32 2018-05-23 19:59:56 PPP Information ppp1 sent [LCP TermReq id=0x5 "User request"]
33 2018-05-23 19:59:56 PPP Warning ppp1 LCP down
34 2018-05-23 19:59:56 PPP Error ppp1 LCP down
35 2018-05-23 19:59:56 PPP Error ppp1 User request
36 2018-05-23 19:59:52 SYSTEM Notice DSL Link Downscreenshot-192.168.1.1 2018.05.23 21-01-55.png

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: PPP LCP Send Termination Request [User request]

Yours is an entirely different problem. You are getting line disconnections which in turn will cause the PPP session to drop. You need to get the line fixed despite what BT say. Does the problem still occurr if you connect to the test socket behind the removable faceplate of the master socket?

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Distinguished Sage
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Message 3 of 10

Re: PPP LCP Send Termination Request [User request]

I have moved you onto your own thread because the one you posted on was three years old, marked as solved and appears to be a different problem to yours.

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say-what
Beginner
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Message 4 of 10

Re: PPP LCP Send Termination Request [User request]

Hey,

Sorry about that, thanks for moving me

 

Sadly so, yes. It failed in the master socket. Perhaps not as much

The Master Socket 5C was installed on the last visit. I have removed the faceplate and popped the cable into the port today. 
Time will tell I guess for if that improves it.
I am waiting a call for the BT case holder. Sadly the repeat of 'your line is 100% ok' always happens.

The last open reach guy said it would be back end/infustructure issue? What do people think?

I doubt this would improve with Plusnet, but happy to switch if it has helped for others. Any reviews for virgin media? They just cabled my street a month ago. 
It has been over 1 year and 3 months from moving in and raising the fault. It was ALOT worse. 23 drop outs a day at one point and stuff has been to get it this far. Sadly just not good enough to use and enjoy watching Netflix or playing games, which for me is the main reason for my internet connections

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Distinguished Sage
Distinguished Sage
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Message 5 of 10

Re: PPP LCP Send Termination Request [User request]

as all ISPs apart from virgin use the openreach setup then moving ISP in your case won't help as your conenction will be exactly the same just a different name on the DD   you cannot discuss other ISPs producrs on this BT community forum

if you try the quiet line test now you are in the test socket and see if any noise  dial 17070 option 2  should be quiet and best with corded phone



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say-what
Beginner
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Message 6 of 10

Re: PPP LCP Send Termination Request [User request]

The line is quite. Prevously it has been quite and then some static with come in from time to time. I will randomly test with this 'new' setup to see if that still happens

Thats what the open reach engineers do alot. Do a line test speed and quite test, sadly the have never found an issue. But they said that when my speeds were half what they should be and the line noise was going crazy (going up and down) according to RouterStatsHub5A.exe
Apart from one enginer, he said the issue was that I had ethernet in the router. No joke!

It seems the PPP LCP Send Termination Request [User request] (if that really is my issue) is mentioned on the forms. I could not find any information for helping though. Happy to be pointed in the right direction if there is documenation on it

Thanks
Adam

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Distinguished Sage
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Message 7 of 10

Re: PPP LCP Send Termination Request [User request]

The PPP session dropping is an effect not a cause. The fundamental cause is a faulty line.

kelvinbridge
Aspiring Contributor
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Message 8 of 10

Re: PPP LCP Send Termination Request [User request]

Marked as solved wow !!
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kelvinbridge
Aspiring Contributor
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Message 9 of 10

Re: PPP LCP Send Termination Request [User request]


If I phone bt and tell them that ''it's a faulty


@licquoricewrote:

The PPP session dropping is an effect not a cause. The fundamental cause is a faulty line.



If I phone bt and tell them it's a ''faulty  line'' will they spring into action and sort it ? 

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Distinguished Sage
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Message 10 of 10

Re: PPP LCP Send Termination Request [User request]

is there any noise on quiet line test - dial 17070 option 2  should be silent and best with corded phone  any noise then report phone fault to 151



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