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beardez
Aspiring Contributor
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Message 1 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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I too am experiencing this exact same issue. I strongly suspect the same issue at my exchange. 

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7 REPLIES 7
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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I moved your post to start your own thread so replies will be about your problem and not confused with the originator of previous thread  you may not be on same exchange

run btspeedtester and when first test completes then run diagnostic test and post results  must be done with ethernet conenction and best with IE/Edge  http://www.speedtest.btwholesale.com/

can you run when download ok and when you think there is a problem

can you post stats from your router

can you enter your phone number and post results  remember delete number but leave exchange and cab http://dslchecker.bt.com/adsl/adslchecker.welcome



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DanielS
Moderator
Moderator
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Message 3 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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Thanks for completing our contact link @beardez.

We've picked this up and will be in touch later this evening.

DanielS

beardez
Aspiring Contributor
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Message 4 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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Much appreciated, thanks.
PaddyB
Moderator
Moderator
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Message 5 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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Hi @beardez,

I gave your mobile number a quick call, I'm sorry I didn't get speaking to you today.

BT Wholesale have got back to me today to let me know they've moved you over to another SVLAN. This should improve the speeds you are seeing during peak time.

Please can you test your connection over the next few evening and let me know if you have noticed an improvement?

Thanks

PaddyB

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beardez
Aspiring Contributor
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Message 6 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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Thanks Paddy, that's great. Sorry I missed your call. I will certainly do that. Much appreciated.
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beardez
Aspiring Contributor
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Message 7 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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Hi Paddy. Just to let you know everything seems to be running great now. Thank you very much for the quick service. I'm happy this issue is resolved. Take care.
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JohnC2
Moderator
Moderator
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Message 8 of 8

Re: Really poor speeds from 6pm through to 1am EVERY day

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Hi @beardez Thanks for the update and good news.  I'll let Paddy know when he is back in the office tomorrow.

Cheers
John

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