Not being funny but shouldnt an engineer be sorting this problem disconnecting equipment running tests anyone would have thought i should be on the pay role
Now that this is reported to BT im assuming theyre looking in to it or is this forum the only fault finding option ??
If you don't check that there are no problems with your own equipment, wiring and sockets etc after the BT master socket and it turns out that is where your problem lies you will be charge £130 so it is always best to carry out a few checks first.
See link about engineer charges
But the BT Hub plugs straight in to the openreach box and the RJ45 to the laptop is direct in to that i have no extensions just straight to the main line jack and the speeds suddenly dropped so i would suggest BT get off their manipulation of performance stats and get out and do what theyre paid to do and provide a decent communications service and stop threatening customers with a fine if they guesstimate its not on the BT network