I'm suppose to be have super fast broadband n also been capped to 20mbps when usually average 60. I also constantly time out n disconnect for an average 2-3mins. This has been happening since last night and continued all day.
Sorry for hijacking, just don't see the point in us all posting the same question over and over in different topics.
I moved your post to start your own thread although your problem is similar the cause and solution may be totally different and replies will just cause confusion to the post originator
can you post hub stats if hh6 then advanced settings then technical log information
check for line noise dial 17070 option 2 should be silent and best with corded phone
enter phone number and post results remember delete number but leave exchange and cab https://www.dslchecker.bt.com/adsl/adslchecker.welcome
Done the quiet test but I only have a cordless phone n was a little crackley even before the test so hard to judge. I rarely use my landline n it's quite old so probably due to be replaced.
your connection speed according to checker was 34mb which is well below expected the noise on your line is probably the cause as any line noise is bad for your broadband if the noise is still there using the test socket then you need to report a phone fault NOT a broadband fault I know difficult to get through to CS but until line fixed your broadband will not improve
a dull hum is often heard with cordless but crackle is problem
Thanks for your time mate. Still the same, will proceed with CS now. Tried to use that as a last resort due to the high volumes of calls they are already getting.