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Message 1 of 3

Re: Slow Infinity 2 speed - BT Support not helping

I have had infinity 76mb for 18 months now and it's no better than normal Internet I had previous. Wifi is very poor and router is in the same room. Had change of routers and made no difference.did book an engineer as bt said there is no fault, then they ring me and say they have found a fault. We will see. Looks like I will be moving over to sky very soon.
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Message 2 of 3

Re: Slow Infinity 2 speed - BT Support not helping

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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Distinguished Sage
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Message 3 of 3

Re: Slow Infinity 2 speed - BT Support not helping

Sky use the same Openreach fibre network as BT
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