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Simeon
Newbie
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Message 1 of 2

Re: Slow upload speed

Was just hooked up 2 days ago. Engineer reported 103Mbps down and 19 Mbps up when done.

 

Speed tests using BT's online tool when I'm in wireless mode give me 48 Mbps down and 13 Mbps up. If I'm hard wired to the hub I get 75 Mbps down, but still only 13 Mbps up, why? I would think this should also improve.

 

Speed from my hub to BT facility is rated as GOOD.

 

The up times are important to me, I wonder if a cap is somehow being placed on my up speeds?

 

I hope not, they rate this service (Infinity) at up to 19.9 Mbps up and 80 Mbps down, and I need every bit of the up speed as I upload a lot of video.

 

Any suggestions or thoughts on this?

 

Thanks, Simeon

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Distinguished Guru
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Message 2 of 2

Re: Slow upload speed

If you have a HH5 you can see your sync speeds and noise margins in Troubleshooting -> Helpdesk
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