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18GThomas
Newbie
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Message 1 of 3

Re: Slower than promised BT Infinity speeds

 I am paying for BT infinity, and I was promised 67Mb/s, 

And if you'd like to know what I'm getting, it's15 Mb/s

Less than a quarter of what I am paying for!

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Slower than promised BT Infinity speeds

Welcome to this user forum.

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click Advanced Settings’ and then ‘Technical log’

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Slower than promised BT Infinity speeds

the 67mb to which you refer is an average connection speed not what you personally will receive.. as an average some people will get a higher speed than 67mb and some lower hence the average

posting the information requested by @Keith_Beddoe will help the forum member help you



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