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liamscor
Aspiring Contributor
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Message 11 of 14

Re: SmartHub not suitable for Ultrafast 2

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I Checked in the Hub, and it says the sync speed is 1000Mbps download
1000Mbps upload

Everyone I speak to in BT says the same thing.
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Dave859
Contributor
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Message 12 of 14

Re: SmartHub not suitable for Ultrafast 2

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What they are giving you is the old by infinity 4 speeds, it could be the hub but if you haven't got a third party router to check you can't know for sure if it's the hub or open reach not upgrading your fibre to the new speeds. at first I was told the same but they will give in like they did with me, I sent the guy on the phone a link to this thread and he worked with the firmware team and open reach and it was fixed in 50 minutes.
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DanielS
Moderator
Moderator
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Message 13 of 14

Re: SmartHub not suitable for Ultrafast 2

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Hi @liamscor,

I'd like to get this all checked for you. I've sent you a private message so we can help. If we can't help personally we'll get the FTTP team to fully investigate.

Thanks

DanielS

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DanielS
Moderator
Moderator
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Message 14 of 14

Re: SmartHub not suitable for Ultrafast 2

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Thanks for getting in touch with me @liamscor.

I'm happy that I was able to get this all sorted for you Smiley Happy

Have a great day,

DanielS

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