Upgraded to BT Fibre plus now speed has been reduced

[Paul2012]

I have the axact same problem. Previously on BT infinity 1. Last November given a speed boost from then my connection speed was 69.32 Mbps.  As of 26 September I've upgraded to BT Superfast Fibre plus, now my speed is a poor 37 Mbps.

Been like this for more than a week now.  No one from BT will explain why my connection speed has been reduced by 1/2

When you upgrade it costs more but you expect an increase in broadband speed.

In this case upgrade & your speed is reduced by 1/2.  At 37mbps is no where near the "CLAIMED" average speed of 67 Mbps as "ADVERTISED"

We have Superfast fibre PLUS !! - Not Superfast fibre essential 

We are not getting the service we are paying for !!

[Paul2012]

[imjolly]

I moved your post as problem not same and best with own thread

can you post stats from hub and also enter phone number and post results  remember delete number   https://www.btwholesale.com/includes/adsl/main.html

I have see one similar recently and need mods help - see what hub and dslchecker results are

[Paul2012]

Previously at 69 Mbps as from Novemeber 2017 (Speed Boost), Fault with landline in July 2018 (couldn't make or receive calls - no dial tone although broadband was still running) fault fixed speed dropped to 54 Mbps (loss of speed boost) Assured by BT it would be reinstated. Upgraded fromt BT Infinity 1 to Superfast Fibre PLUS. Checked speed, further reduced to 37 Mbps. BT engineer has been out on Sept 27th as fault had been identified on line & reinstate speed boost. Then informed engineer couldn't fix fault & identified another one ???

As of this morning connection speed is 37.1 / 6.52 Mbps

[imjolly]

can you post stats from your router   if hh6 then advanced settings then technical log information   if hh5 then troubleshooting then helpdesk

[Paul2012]

[imjolly]

The change in package has removed G.INP from your connection and provided you can maintain a stable connection the DLM should again activate G.INP  with noise margin dropping to about 3db which will improve your connection speed.  This could take 10/14 days stable connection 

[RoyMS]

I have had a similar speed reduction problem to this after my upgrade to BT Fibre Plus last month and have been reading these expert responses to similar cases. I had not realised that it was necessary to have the Hub on for the entire 10 days. I had my Hub on for about 8 days (with no speed improvement), but unfortunately today I unpowered it. So I will have to begin the full 10 day cycle again (similar to the original poster here).

Only then, I assume, will it be clear whether I should contact a BT engineer or post the stats on a (new) thread here?

Incidentally what is G.INP - is this a system which superspeeds the line automatically?

[Paul2012]

Well left it for a few days & now it's even worse !!

[imjolly]

can you post new stats from your hub please

your down profile on btspeedtester is 'odd'