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vertenna
Beginner
463 Views
Message 1 of 6

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

Just realised I am in a similar position and have raised a complainmt with BT regarding this.

I believe I have been on unlimited broadband Infinity 2 since the beginning of 2014 and have only ever had upto 33/34 Mbps in all that time ,how can this be correct and surely it is unacceptable for BT to be charging me in  that period for a service that I did not have..

Apologies if this should have been begun in a new thread.

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5 REPLIES 5
vertenna
Beginner
454 Views
Message 2 of 6

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

Just realised I am in a similar position and have raised a complainmt with BT regarding this.

I believe I have been on unlimited broadband Infinity 2 since the beginning of 2014 and have only ever had upto 33/34 Mbps in all that time ,how can this be correct and surely it is unacceptable for BT to be charging me in  that period for a service that I did not have..

Apologies if this should have been begun in a new thread.

 

 Very Sorry I originally sent this to a forum member instead of addressing it to forum as a whole

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Distinguished Sage
Distinguished Sage
448 Views
Message 3 of 6

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.


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vertenna
Beginner
431 Views
Message 4 of 6

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

Thank you very much for that (not used to posting that often )

This the results that came back.

BT BROADBAND AVAILABILITY CHECKER

Telephone Number **********on Exchange WREXHAM is served by Cabinet 22

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  HighLowHighLow        

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

       

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

     

Left in Jumper

Other Offerings

     

Availability Date

       

Premise environment

Status

VDSL Range A (Clean)51.338.911.37.335Available--YesYes--
VDSL Range B (Impacted)43.527.410522.4Available--YesYes--
FTTP on Demand33030--Available--------
WBC ADSL 2+Up to 2--1 to 3.5Available--------
ADSL MaxUp to 1.5--1 to 2.5Available--------
WBC Fixed Rate0.5----Available--------
Fixed Rate0.5----Available--------
VDSL Multicast------Available--------
ADSL Multicast------Available--------
Bridge TapN       
VRIN       
NTEFaceplateN       
Last Test Date16-05-2017      

 

 

 

 

Not sure what it all means ?

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Distinguished Sage
Distinguished Sage
427 Views
Message 5 of 6

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

You are not going to get Infinity 2 speeds. Its possible when you originally started Infinity 2, the speeds were better, but as more customers were added to the cabinet, the speed would drop due to crosstalk. The max you could ever get, under ideal conditions, would be 51Mbs connection speed.

 

These figure get revised downward by Openreach, as more people are connected.

 

You may be best to downgrade to Infinity 1, if its any cheaper.

 

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vertenna
Beginner
402 Views
Message 6 of 6

Re: Upgraded to Infinity 2 but limited to Infinity 1 speed

Thanks very much for this info Keith,

I had a feeling this would be the outcome.

As for BT inferring that infinity 2 was attainable when clearly it was not (for me anyway )I think I will be downgrading as it means a drop of about £7 pm which after four years of paying over the odds for something that was never acheivable is a bitter pill to swallow and think I deserve some sort of recompense , (not holding my breath on that ) !!!

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